Hi, I'mMiriam

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© 2012-2020, miriamciccotta.com


I'm the Founder and Owner of MiCiShiBi. Coming from Sicily, I'm based in London (UK) and always looking for new interesting adventures.

An energetic, ambitious and friendly native Italian speaker possessing extensive experience as a manager after providing years of excellent customer service in person as through a screen. Founder and owner of MiCiShiBi’s website, which is an international e-commerce dedicated to jewellery. Highly motivated with the ability to work on own initiative and as part of a team. An approachable person who always striving to go the extra mile in order to achieve the set goals always willing to help and assist. An honest and straightforward person who also enjoys meeting people.

Physical Details

Height : 151cm / 5ft
Weight : 49kg / 107lbs
Ethnicity : White / Caucasian
Eye color : Hazel
Dress size : UK, AUS 6-8 / US 2
Hair colour, length & type : Red, medium & straight
Chest : 83cm / 33in
Hips : 86cm / 34in
Waist : 71cm / 28in
Shoes size : 4 (UK) 37 (EU)


Italian : Native
English : Full professional
French : Elementary




Founder & Owner @ MiCiShiBi.com, UK

Nov '19 - Present

► Analysing and creating reports of potential revenue, sales growth and traffic using Google Analytics platform and platform's insight
► Developing business strategy, marketing campaigns and creating relationships with international suppliers that drive sales and profitability
► Using knowledge of Web Master/Designer to build the e-commerce website, marketing emails, social media channels and business pages that leads to growing a high-quality audience

Customer Service Advisor @ ASOS.com, UK

Jun '18 - Apr '20

► Ensuring customers queries are answered with the aim of a first-time resolution
► Handling customers across different platforms, including Social Media, Email and Live Chat
► Working with colleagues across Customer Care to identify and highlight trends in any customer queries

Fashion/Fitness Model @ Freelance, IT/UK

Jun '17 - Jan '19

► Following different aspects such us researching ideas for new concepts and being creative
► Calculating budgets and make links with new clients by building a solid relationship with them
► Being comfortable in front of the camera, maintaining level of stress down, able to take directions

Brand Sales Manager @ Harrods, UK

2014 - 2018

► Leading to maintain an uncluttered and refurbished environment at all times
► Managing the assigned area as well as assisting the team in maximizing the stores sales and profitability
► Developing plans in collaboration with other teams that encompass both strategy and tactics to sale growth

Sales Support @ Harrods, UK

2013 - 2014

► Assisting the team in maximising the stores sales and profitability
► Keeping the store organised and maintaining an uncluttered environmen
► Describing and demonstrating in detail the products and its benefits to customers

Retail Assistant @ Royal Collection Trust, UK


► Ensuring the shop and displays are clean, tidy and well presented at all times
► Approaching customers and politely asking questions to understand their needs
► Operating the till and accurately handling cash, cheques and credit/debit card payments

IT Trainer @ Network Housing Group, UK


► Supporting and training learners on IT packages
► Managing my workload and sharing information with the managers
► Developing evaluations and assessments for students to monitor their development

Hotel Receptionist @ Ducale Suites, Italy


► Checking e-keys and provide rooms to customers
► Managing reception, booking, meeting and greeting clients
► Supporting the intern computer team and taking part when was needed

Web Consultant, Editing, Designer @ SEAT Pagine Gialle, Italy


► Creation, designer and coordination of Visual Site dedicated to consumers
► Interacting with clients to assist them with the choice of their website
► Working proactively towards random tasks assigned to be completed in short time frame

Assistant Tutor-Babysitter @ Private, Italy


► Helping kids with the homeworks and teaching the proper language
► Organising creative activities and remaining vigilant of unusual activities
► Maintaining a safe environment by allowing only authorized persons near children

Technical Hardware Assistant @ Lm Pavan srl, Italy


► Providing support for the company’s computer infrastructure
► Troubleshooting computer hardware issues reported by the staff
► Involved in pre-sales activities, clients interactions and internal support calls resolution

Data Management Assistant @ Fiorentino Jewelry, Italy


► Design and support maintenance of the company's website
► Managing customer database for data input, retrieval and generating reports
► Worked across the teams in different roles during the project lifecycle of the company’s website

Secretary @ IAL CISL Sicilia, Italy


► Responsible for document management and office organization
► Producing reports, letters, spreadsheets, graphs and updating the database
► Carrying out online research for supervisor in order to provide a fast and accurate reply to customers

Assistant Teacher @ School “Aristide Gabelli", Italy


► Acting as a guide, motivator and counselor to the students
► Developing interactive games for kids in order to aid the learning process
► Supporting senior staff for delivering classes of Information Technologies

Secretary @ IAL CISL Sicilia, Italy


► Coordinating with customers by telephone and e-mails
► Updating the company’s intranet sites with the latest data
► Providing first hand assistance to clients on their visit to the company’s office


Intercultural Awereness: China @ Harrods Ltd, UK


Customer Perspective

Intercultural Awereness: Russia & Middle-East @ Harrods Ltd, UK


Customer Perspective

ACE - Attitude Creates Employability @ LEAP, UK


Job-Seeking/Changing Skills

ESOL EL3 @ CommunitySystems, UK


English Language and Literature - General

General English @ British Study Centres, UK


English Language and Literature - Pre-Intermediate

Accountancy @ ITC Francesco Ferrara, Italy

2008 - 2010

Accounting and Business Management

Computer Hardware Assembling @ IAL CISL Cusmano, Italy


Information Technology

Information Technologies for Experts @ IAL CISL Paisiello, Italy

2004 - 2006

Information Technology

Windows Application for Experts @ IAL CISL Paisiello, Italy


Information Technology

Volunteer Experience


English Italian Translator

@ WhatsApp Inc.
February 2014 - January 2018
Science and Technology


IT Trainer

@ Network Housing Group
April 2013 - June 2013


English Italian Translator

@ Twitter
April 2011 - February 2013
Science and Technology


Italian Community Admin

@ PS3Zone.net
March 2010 - February 2011
Science and Technology


Beta Tester

@ Sony Computer Entertainment Europe
December 2009 - Present
Science and Technology


Member of the Community PlayStation
Member of the Community PlayStation
Excellent Service Harrods
Royal Collection Champion Harrods


My Blog

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Get in touch


HA9 Wembley
Greater London, UK



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