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Hi, I'mMiriam
Ciccotta

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© 2012-2018, miriamciccotta.com

Profile

I'm a freelance Model also working full-time at ASOS.com as a Customer Service Advisor. Based in London, UK and always looking for new interesting adventures.

An energetic, ambitious and friendly native Italian speaker possessing extensive years of experience providing excellent customer service. Highly motivated with the ability to work on own initiative as part of a team. An approachable person who always striving to go the extra mile in order to achieve the set goals always willing to help and assist anyone need. Honest and straightforward who also enjoys meeting different types of people.

Physical Details

Height : 151cm / 5ft
Weight : 49kg / 107lbs
Ethnicity : White / Caucasian
Eye color : Hazel
Dress size : UK, AUS 6-8 / US 2
Hair colour, length & type : Red, medium & straight
Chest : 83cm / 33in
Hips : 86cm / 34in
Waist : 71cm / 28in
Shoes size : 4 (UK) 37 (EU)

Languages

Italian : Native
English : Full professional
French : Elementary

Skills

69%
57%
23%
24%

Experience

Italian Customer Service Advisor @ ASOS.com UK

Jun '18 - Present

► Handling customers across different platforms, including Social Media, Email and Live Chat
► Ensuring customers queries are answered with the aim of a first time resolution
► Working with colleagues across Customer Care to identify and highlight trends in any customer queries

Fashion Model @ Freelance, IT/UK

Jun '17 - Present

► Following different aspects such us researching ideas for new concepts and being creative
► Calculating budgets and make links with new clients by building a solid relationship with them
► Being comfortable in front of the camera, maintaining level of stress down, able to take directions

Sales Associate @ Harrods Signature, UK

2014 - 2018

► Assisting the team in maximising the stores sales and profitability
► Keeping the store organised and maintaining an uncluttered environment
► Describing and demonstrating in detail the products and its benefits to customers

Sales Associate @ Harrods Childrenwear, UK

2013 - 2014

► Liaising with department staff to create the most appropriate visual and layout solutions
► Assisting customers on items, finding appropriate sizes, wrapping and completing purchases
► Walking across all our departments in order to satisfy customers' needs while following company's procedure

Retail Assistant @ Royal Collection Trust, UK

2013

► Keeping the shop and displays clean and tidy at all times
► Approaching customers and politely asking questions to understand their needs
► Operating the till and accurately handling cash, cheques and credit/debit card payments

IT Trainer @ Network Housing Group, UK

2013

► Supporting and training learners on IT packages
► Managing my workload and sharing information with the managers
► Developing evaluations and assessments for students to monitor their development

Hotel Receptionist @ Ducale Suites, Italy

2010

► Checking e-keys and provide rooms to customers
► Managing reception, booking, meeting and greeting clients
► To give support to the intern computer team and to take part when was needed

Web Consultant, Editing, Designer @ SEAT Pagine Gialle, Italy

2009

► Creation, designer and coordination of Visual Site dedicated to consumers
► Interaction with clients to assist them with the choice of their website
► To work proactively towards random tasks assigned to be completed in short time frame

Assistant Tutor-Babysitter @ Private, Italy

2008

► Helping kids with the homeworks and teaching the proper language
► Organising creative activities and remaining vigilant of unusual activities
► Maintaining a safe environment by allowing only authorized persons near children

Technical Hardware Assistant @ Lm Pavan srl, Italy

2007

► Providing support for the company’s computer infrastructure
► Troubleshooting computer hardware issues reported by the staff
► Involved in pre-sales activities, clients interactions and internal support calls resolution

Data Management Assistant @ Fiorentino Jewelry, Italy

2006

► Design and support maintenance of the company's website
► Managing customer database for data input, retrieval and generating reports
► Worked across the teams in different roles during the project lifecycle of the company’s website

Secretary @ IAL CISL Sicilia, Italy

2005

► Carrying out online research
► Responsible for document management and office organization
► Producing reports, letters, Excel spreadsheets, graphs and updating the database

Assistant Teacher @ School “Aristide Gabelli", Italy

2004

► Acting as a guide, motivator and counselor to the students
► Developing interactive games for kids in order to aid the learning process
► Supporting senior staff for delivering classes of Information Technologies

Secretary @ IAL CISL Sicilia, Italy

2003

► Coordinating with customers by telephone and e-mails
► Updating the company’s intranet sites with the latest data
► Providing first hand assistance to clients on their visit to the company’s office

Education

Intercultural Awereness: China @ Harrods Ltd, UK

2017

Customer Perspective

Intercultural Awereness: Russia & Middle-East @ Harrods Ltd, UK

2016

Customer Perspective

ACE - Attitude Creates Employability @ LEAP, UK

2013

Job-Seeking/Changing Skills

ESOL EL3 @ CommunitySystems, UK

2012

English Language and Literature - General

General English @ British Study Centres, UK

2012

English Language and Literature - Pre-Intermediate

Accountancy @ ITC Francesco Ferrara, Italy

2008 - 2010

Accounting and Business Management

Computer Hardware Assembling @ IAL CISL Cusmano, Italy

2007

Information Technology

Information Technologies for Experts @ IAL CISL Paisiello, Italy

2004 - 2006

Information Technology

Windows Application for Experts @ IAL CISL Paisiello, Italy

2003

Information Technology

Volunteer Experience

WhatsApp

English Italian Translator

@ WhatsApp Inc.
February 2014 - January 2018
Science and Technology

NetworkHousingGroup

IT Trainer

@ Network Housing Group
April 2013 - June 2013
Education

Twitter

English Italian Translator

@ Twitter
April 2011 - February 2013
Science and Technology

NetworkHousingGroup

Italian Community Admin

@ PS3Zone.net
March 2010 - February 2011
Science and Technology

SCEE

Beta Tester

@ Sony Computer Entertainment Europe
December 2009 - Present
Science and Technology

Awards

Member of the Community PlayStation
Member of the Community PlayStation
Excellent Service Harrods
Royal Collection Champion Harrods

Testimonials

My Blog

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I'm not ready...

Work in progress

Thank you for your interest in the Blog too!

I'm still working on this website and this page isn't ready just yet.
Come back soon as I have lots of things that I'd like to show you!

See y'all laateer!

Get in touch

Address

HA9 Wembley
Greater London, UK

Skype

ladycroft_75

You can also find me here:
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